How do you ship?
Studio Legenda uses PostNL and DHL for both international and domestic shipping. When checking out, you can choose which shipment provider you prefer, from those available to you. You will also see how much shipping will cost.
There are generally two types of order we ship: Directly from stock and made to order. Orders with items that we have in stock are usually shipped within 5 business days. Items that are made to order can take up to 2 weeks. If you are in a hurry, get in touch.
Which shipping companies do you use?
When checking out, before paying for your order, you get to choose from a list of shipping companies available to you. Not all shipping companies will ship everywhere. We tend to use DHL (domestic, worldwide) and PostNL (domestic, worldwide through third parties).
If no shipping options are available to you, please get in touch.
How do you package orders?
Regular B2-posters are rolled up and double boxed. That way you will receive a poster (map) without any folds. The two boxes are recyclable, and experience has taught that this is a surefire way of keeping your order safe.
Order items can be packaged differently. Stickers, postcards, and other small goods are often packaged in small boxes (that usually fit through a Dutch letterbox). When you order a poster and smaller items, the smaller items will be included within, or attached to, the larger items.
How are shipping costs calculated?
Shipping costs are calculated dynamically. Before payment, you should be able to see a selection of shipping companies with the corresponding prices, according to the delivery address.
Shipping problems
There's all sorts of things that could go wrong, container ships trying to cross the Suez Canal diagonally, messenger pigeons getting mistaken for dinner by some hawk, a package goes for a ride outside of the van... So many things. If any of the questions below do not help you, feel free to get in touch and we'll help you out.
My package hasn't arrived yet?
As stated elsewhere, we take about 5 business days to get a package out the door. And up to 2 weeks for made-to-order orders. Once they are out the door it can take a couple of days (depending on how far it has to travel) to get to you. However, if the tracking information says (for instance) that it has arrived, but you haven't received it, please get in touch. Also, with any other weirdness in your tracking information, get in touch. We'll try and help get things sorted. Sometimes things just go wrong. Rest assured; if things go wrong outside of your control, you will receive a new package or your money back.
I can't select a shipping option for my address?
It is likely that we forgot to add your country to the list of countries we can ship to. Please get in touch and let us know, we'll fix it asap if it can be fixed. Less likely is that you are ordering from one of a few countries we do not ship to, due to unfortunate reasons. They are either difficult to ship for, or prohibitively expensive.
Why do I have to pay extra fees from customs?
If you order from outside the Shengen/EU zone, anything that enters your country from a place that has no trade agreement covering imports and exports, you are likely to encounter customs checks. We always try to make sure passing through customs of any country goes as smoothly as possible, with the proper bills and information provided on the package itself. Sometimes, this goes wrong, or someone is having a bad day - really, who knows?
It is possible that the value of your package requires you to pay a fee for importing it to your country. This is out of our hands, sadly. The money won't go to us, it is paid to your national customs service or tax revenue service. Please be aware that this is a possibility.
What are the shipping fees?
Shipping fees are calculated dynamically at check out. You can preview them there, select a carrier based off of your preference and experience and what you can and want to afford.