Inhaltsverzeichnis:

• Artikel 1 – Begriffsbestimmungen
• Artikel 2 – Identität des Unternehmers
• Artikel 3 – Geltungsbereich
• Artikel 4 – Das Angebot
• Artikel 5 – Der Vertrag
• Artikel 6 – Widerrufsrecht
• Artikel 7 – Kosten im Falle eines Widerrufs
• Artikel 8 – Ausschluss des Widerrufsrechts
• Artikel 9 – Der Preis
• Artikel 10 – Konformität und Gewährleistung
• Artikel 11 – Lieferung und Ausführung
• Artikel 12 – Laufzeitgeschäfte: Laufzeit, Kündigung und Verlängerung
• Artikel 13 – Zahlung
• Artikel 14 – Beschwerdeverfahren
• Artikel 15 – Streitigkeiten
• Artikel 16 – Ergänzende oder abweichende Bestimmungen

Artikel 1 – Begriffsbestimmungen

In diesen Bedingungen gelten die folgenden Begriffsbestimmungen:

1. Bedenkzeit: der Zeitraum, in dem der Verbraucher von seinem Widerrufsrecht Gebrauch machen kann;

2. Verbraucher: die natürliche Person, die nicht in Ausübung eines Berufs oder Gewerbes handelt und mit dem Unternehmer einen Fernabsatzvertrag abschließt;

3. Tag: Kalendertag;

4. Laufzeit des Vertrags: ein Fernabsatzvertrag über eine Reihe von Produkten und/oder Dienstleistungen, bei dem sich die Liefer- und/oder Kaufverpflichtung über einen bestimmten Zeitraum erstreckt;

5. Dauerhafter Datenträger: jedes Medium, das es dem Verbraucher oder Unternehmer ermöglicht, an ihn persönlich gerichtete Informationen so zu speichern, dass ein späterer Zugriff auf die gespeicherten Informationen sowie deren unveränderte Wiedergabe möglich sind.

6. Widerrufsrecht: die Möglichkeit für den Verbraucher, innerhalb der Bedenkzeit vom Fernabsatzvertrag zurückzutreten;

7. Musterformular: Das vom Unternehmer bereitgestellte Musterformular für den Widerruf, das ein Verbraucher ausfüllen kann, wenn er von seinem Widerrufsrecht Gebrauch machen möchte.

8. Unternehmer: die natürliche oder juristische Person, die Verbrauchern Produkte und/oder Dienstleistungen im Fernabsatz anbietet;

9. Fernabsatzvertrag: ein Vertrag, bei dem im Rahmen eines vom Unternehmer organisierten Systems für den Fernabsatz von Waren und/oder Dienstleistungen bis einschließlich zum Vertragsabschluss ausschließlich ein oder mehrere Mittel der Fernkommunikation zum Einsatz kommen;

10. Mittel zur Fernkommunikation: Mittel, die zum Abschluss eines Vertrags genutzt werden können, ohne dass sich Verbraucher und Unternehmer gleichzeitig im selben Raum befinden.

11. Geschäftsbedingungen: die vorliegenden Allgemeinen Geschäftsbedingungen des Unternehmers.

Artikel 2 – Identität des Unternehmers

Studio Legenda
Postbus 1001
9734 CP Groningen
Niederlände

Telefonnummer: +31 (0)502111977
E-Mail-Adresse: shop@studiolegenda.com
Handelskammer-Nummer: 01131774
Umsatzsteuer-Identifikationsnummer: NL002008796B60

Artikel 3 – Geltungsbereich

1. Diese Allgemeinen Geschäftsbedingungen gelten für jedes Angebot des Unternehmers sowie für jeden Fernabsatzvertrag und jede Bestellung zwischen dem Unternehmer und dem Verbraucher.

2. Vor Abschluss des Fernabsatzvertrags wird dem Verbraucher der Wortlaut dieser Allgemeinen Geschäftsbedingungen zur Verfügung gestellt. Ist dies vor Abschluss des Fernabsatzvertrags nicht in angemessener Weise möglich, wird darauf hingewiesen, dass die Allgemeinen Geschäftsbedingungen beim Unternehmer eingesehen werden können und auf Wunsch des Verbrauchers so schnell wie möglich kostenlos zugesandt werden.

3. Wird der Fernabsatzvertrag auf elektronischem Wege geschlossen, so kann – abweichend vom vorstehenden Absatz und vor Abschluss des Fernabsatzvertrags – der Wortlaut dieser Allgemeinen Geschäftsbedingungen dem Verbraucher auf elektronischem Wege so zur Verfügung gestellt werden, dass er ihn problemlos auf einem dauerhaften Datenträger speichern kann. Ist dies nicht in zumutbarer Weise möglich, wird vor Abschluss des Fernabsatzvertrags angegeben, wo die Allgemeinen Geschäftsbedingungen elektronisch eingesehen werden können und dass sie auf Wunsch des Verbrauchers kostenlos auf elektronischem Wege oder auf andere Weise übermittelt werden.

4. Falls zusätzlich zu diesen Allgemeinen Geschäftsbedingungen spezifische Produkt- oder Dienstleistungsbedingungen gelten, finden der zweite und der dritte Absatz entsprechend Anwendung, und der Verbraucher kann sich im Falle widersprüchlicher Allgemeiner Geschäftsbedingungen stets auf die für ihn günstigste Bestimmung berufen.

5. Sollten eine oder mehrere Bestimmungen dieser Allgemeinen Geschäftsbedingungen zu irgendeinem Zeitpunkt ganz oder teilweise unwirksam oder ungültig sein, so bleiben der Vertrag und diese Bedingungen im Übrigen unberührt, und die betreffende Bestimmung wird durch eine Bestimmung ersetzt, die dem ursprünglichen Zweck so weit wie möglich entspricht.

6. Sachverhalte, die in diesen Allgemeinen Geschäftsbedingungen nicht geregelt sind, sind im Sinne dieser Allgemeinen Geschäftsbedingungen zu beurteilen.

7. Unklarheiten hinsichtlich der Auslegung oder des Inhalts einer oder mehrerer Bestimmungen unserer Allgemeinen Geschäftsbedingungen sind im Sinne dieser Allgemeinen Geschäftsbedingungen auszulegen.

Artikel 4 – Das Angebot

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

2. The offer is without obligations. The entrepreneur is entitled to amend and adjust the offer.

3. The offer contains a complete and accurate description of the offered products and / or services. The description is sufficiently detailed to make a proper assessment of the offer possible by the consumer. If the entrepreneur uses images, these are a true reflection of the offered products and / or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

4. All images, specifications and information in the offer are indicative and can not lead to compensation or dissolution of the contract.

5. Products with images are a true reflection of the products offered. Entrepreneur can not guarantee that the displayed colors exactly match the real colors of the products.

6. Each offer contains such information that is clear to the consumer on what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

•  the price including taxes;
•  the possible costs of shipping;
•  the way in which the contract will be concluded, and which acts are necessary for this;
•  whether or not the right of withdrawal applies;
•  the method of payment, delivery and execution of the contract;
•  the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
•  the amount of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic tariff for the used means of communication
•  whether the agreement is filed after the conclusion and, if so, how it can be consulted by the consumer;
•  the way in which the consumer, prior to concluding the contract, can check the data provided by him under the contract and repair it if necessary;
•  any other languages in which, in addition to Dutch, the contract can be concluded;
•  the codes of conduct to which the entrepreneur has subjected himself and the way in which the consumer can consult these codes of conduct electronically; and
•  the minimum duration of the distance contract in case of a duration of transaction.
•  Optional: available sizes, colours, type of materials.

Artikel 5 – Der Vertrag

1. The contract is, without prejudice to the provisions of paragraph 4, concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

3. If the contract is concluded electronically, the entrepreneur will take appropriate technical measures and organisational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

4. The entrepreneur can - within the legal frameworks - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, and he is entitled to attach special conditions to the execution.

5. The entrepreneur will send the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

a. the visiting address of the business location of the entrepreneur where the consumer can go to with complaints;

b. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; 

c. the information about guarantees and the existing service after purchase; 

d. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the contract; 

e. the requirements for terminating the contract if the contract has a duration of more than one year or is indefinite. 

6. In case of an extended transaction, the provision in the previous paragraph only applies to the first delivery.7. Each contract is concluded under the suspensive conditions of sufficient availability of the products concerned.

Artikel 6 – Widerrufsrecht

When delivering products: 

1. When purchasing products, the consumer has the option to terminate the contract without giving any reasons within 14 days. This reflection period commences on the day following the receipt of the product by the consumer or a representative who is predesignated by the consumer and who is announced to the entrepreneur.

2. During the reflection period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent that is necessary to assess whether he wishes to keep the product or not. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

3. When the consumer wishes to make use of his right of withdrawal, he is obliged to announce this to the entrepreneur within 14 days after the receipt of the product. The consumer must announce this by means of the model form. After the consumer has announced that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of shipment.

4. If the customer has not announced that he wishes to make use of his right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3, or the consumer has not returned the product to the entrepreneur, the purchase is a fact.

When delivering services: 

5. When providing services, the consumer has the option to terminate the contract without giving any reasons for at least 14 days, starting on the day of concluding the contract.

6. In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest upon delivery.

Artikel 7 – Kosten im Falle eines Widerrufs

1. If the consumer makes use of his right of withdrawal, the the consumer will bear the costs of returning the goods.

2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 14 days after the cancellation. However, the condition is that the product has already been received by the merchant or that conclusive proof of the complete return can be submitted. Repayment will be made via the same payment method used by the consumer, unless the consumer explicitly authorizes another payment method.

3. In the event of damage to the product due to careless handling by the consumer himself, the consumer is liable for the depreciation of the product.

4. The consumer can not be held liable for the depreciation of the product if the entrepreneur does not provide all legally required information about the right of withdrawal, this should be done before the conclusion of the sales contract.

Artikel 8 – Ausschluss des Widerrufsrechts 

1. The entrepreneur can exclude the right of withdrawal of the consumer for products as described in paragraph 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.

2. Exclusion of the right of withdrawal is only possible for products:

a. that have been created by the entrepreneur in accordance with the specifications of the consumer;

b. that are clearly personal in nature;

c. which can not be returned due to their nature;

d. that can spoil or age quickly;

e. of which the price is subject to fluctuations in the financial market on which the entrepreneur has no influence;

f. for loose newspapers and magazines;

g. for audio and video recordings and computer software of which the consumer has broken the seal;

h. for hygienic products of which the consumer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:

a. regarding accommodation, transport, restaurant services or to perform leisure activities on a certain date or during a certain period;

b. of which the delivery commenced with the express consent of the consumer before the reflection period has expired;

c. regarding bets and lotteries.

Artikel 9 – Der Preis 

1. During the period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

2. Contrary to the previous paragraph, the entrepreneur can offer products or services with variable prices, in case of prices that are subject to fluctuations in the financial market and on which the entrepreneur has no influence. This link to fluctuations and the fact that any mentioned prices are target prices are mentioned in the offer.

3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

a. they are the result of statutory regulations or stipulations; or 

b. the consumer has the authority to terminate the contract with effect from the day on which the price increase starts. 

5. The prices mentioned in the offer of products or services include VAT.6. All prices are subject to printing errors. No liability is accepted for the consequences of printing errors. In case of printing errors, the entrepreneur is not obliged to deliver the product at the mistaken price.

Artikel 10 – Konformität und Gewährleistung

1. The entrepreneur guarantees that the products and / or services comply with the contract, the specifications stated in the offer, the reasonable requirements of virtue and / or usability and the existing statutory provisions and / or government regulations on the date of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

2. A warranty provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur on the basis of the contract.

3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery. Return of the products must be in the original packaging and in a new condition.

4. The warranty term of the entrepreneur is consistent with the warranty term of the manufacturer. The entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

5. The warranty does not apply if:

• The consumer has repaired the delivered products himself and / or processed or if the consumer has it repaired and / or processed by third parties;
• The delivered products are exposed to abnormal conditions or otherwise careless handling or contrary to the instructions of the entrepreneur and / or are handled on the packaging;
• The defect in whole or in part is the result of regulations that the government has made or will make regarding the nature or the quality of the materials used.

Artikel 11 – Lieferung und Ausführung

1. The entrepreneur will take the most possible care when receiving and executing orders of products and when assessing applications for the provision of services.

2. The place of delivery is the address that the consumer has announced to the company.

3. With due regard for the provisions in paragraph 4 of this article, the company will execute accepted orders expeditiously but no later than 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order can not or only partially be executed, the consumer will receive a notification of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without any costs. The consumer is not entitled to a compensation.

4. All delivery terms are indicative. The consumer can not derive any rights from any periods mentioned. Exceeding a term does not entitle the consumer to a compensation.

5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 14 days after termination.

6. If the delivery of an ordered product appears to be impossible, the entrepreneur will endeavor to make a replacement article available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items, the right of withdrawal can not be excluded. The costs of any return shipment will be borne by the entrepreneur.

7. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a predesignated representative that is announced to the entrepreneur, unless expressly agreed otherwise.

Artikel 12 – Laufzeitgeschäfte: Laufzeit, Kündigung und Verlängerung

Cancellation 

1. The consumer can terminate a contract that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due regard for the agreed cancellation rules and a period of notice of up to one month.

2. The consumer can terminate a contract that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated term, with due regard for the agreed cancellation rules and a period of notice of at most one month.

3. The consumer may, in the agreements that are mentioned in the previous paragraphs:

• cancel at any time and not be limited to termination at a specific time or in a given period;
• at least cancel in the same way as they were entered into by him;
• always cancel with the same period of notice as the entrepreneur has stipulated for himself.

Extension

4. A contract that has been concluded for a definite period and that extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a fixed term.

5. Contrary to the previous paragraph, a contract that has been concluded for a definite period and which extends to the regular delivery of daily papers, newspapers and magazines may be tacitly extended for a fixed term of a maximum of three months, if the consumer can cancel this extended contract before the end of the extension with a period of notice of no more than one month.

6. A contract that has been concluded for a definite period and that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a period of notice of no more than one month and a period of notice of at most three months in case the contract extends to the regular, but less than once a month, delivery of daily papers, newspapers and magazines.

7. A contract of limited duration of the regular delivery of daily papers, newspapers and magazines (trial or introductory subscription) can not be tacitly continued and ends automatically after the trial or introductory period.

Duration 

8. If a contract has a duration of more than one year, the consumer may terminate the contract at any time with a period of notice of no more than one month, unless the reasonableness and fairness oppose cancellation before the end of the agreed term.

Artikel 13 – Zahlung

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the commencement of the reflection period as referred to in article 6 paragraph 1. In case of a contract to provide a service, this period shall start after the consumer has received the confirmation of the contract.

2. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

3. In case of default by the consumer, the entrepreneur has the right, subject to statutory restrictions, to charge the reasonable costs that were announced prior to the consumer.

Artikel 14 – Beschwerdeverfahren

1. The entrepreneur has a well publicized complaints procedure and handles the complaint in accordance with this complaint’s procedure.

2. Complaints about the execution of the contract must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

4. If the complaint can not be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement.

5. In case of complaints, a consumer must first turn to the entrepreneur. There are costs associated with submitting a dispute to the arbitration committee that must be paid by the consumer to the relevant committee. It is also possible to file complaints via the European ODR platform.

6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

7. If a complaint is found to be well founded by the entrepreneur, the entrepreneur will replace or repair the products to the consumer its choice or the delivered products free of charge.

Artikel 15 – Streitigkeiten

1. Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. Even if the consumer lives abroad.

2. The Vienna Convention on Contracts for the International Sale of Goods does not apply.

Artikel 16 – Ergänzende oder abweichende Bestimmungen

Additional or deviating provisions from these terms and conditions may not be at the expense of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.